Shipping and Returns

Shipping

  • Free Shipping offer is valid on most orders over $199.00
  • THOUSANDS OF ITEMS qualify for FREE SHIPPING! (Examples of ineligible items would be Oversized or Overweight items). We will notify you before delivery if your order requires additional shipping charges.
  • Free shipping is not available on clearance, sale and non-regular priced items.
  • Most items will arrive within 2-7 business days. (Some exemptions apply)
  • Offer limited to shipments within Canada, serviced directly by FedEx or UPS.
  • Orders to the Northwest Territories, Nunavut and Yukon Territory are not eligible for Free Shipping offer. Orders to 'beyond point' areas such as rural or remote locations may also not qualify for free shipping; we will contact you prior to fulfillment if these charges are necessary.
  • Fleet Pro Sound & Lighting uses FedEx as our first-choice carrier, but we also offer Canada Post, and others, if required for your destination. Fleet will choose the best shipping company for your shipment and location.
  • Qualifying orders will be sent via FedEx , Canada Post, UPS or Apex Express . The shipping method will be determined by Fleet.
  • Shipping addresses with PO Boxes or rural addresses will be shipped via FedEx Ground Service 'Hold for Pickup' to the nearest depot . We reserve the right to ship rural or P.O. Box orders via Canada Post which may affect delivery times.
  • Fleet Pro Sound & Lighting reserves the right to end or change this Free Shipping offer at any time.
  • International shipments destined outside of Canada; Fleet Pro Sound & Lighting, cannot predict any duties, fees, including customs brokerage, incurred. We recommend contacting the courier prior to completing your transaction for an estimate on all costs. Any refused and returned international delivered parcels will have all shipping costs (both ways), including re-stocking fees, and any other expenses incurred, deducted from the refunded amount.

Returns

  • We want you to be satisfied with your purchase from Fleetsound, if you have a problem with your product please contact us at orders@fleetsound.com and advise us of the problem, we will work with you to resolve the issues. 
  • Returns will only be accepted within 7 days of your purchase, we must be contacted at orders@fleetsound.com and we will issue a Return Authorization number ( called a RA number ) and arrange to have a courrier pick up the package. All freight charges are the responsibility of the customer and can be deducted from your refund.
  • Returns must include all original packaging, manuals and warranty cards. All returns will be inspected for wear or abuse, additional charges may apply. Returns after 7 days will NOT be accepted.
  • All returns are subject to a restocking fee.
  • No returns on special orders/non-stock items, software, books, CDs or DVDs, clothing, strings, IEM earphones, harmonicas, drum heads, drum sticks, turntable cartridges & needles, bulbs, or tapes.
  • Fleet Pro Sound does not give cash refunds. If you paid by Visa or MasterCard you will be refunded by a credit to your card processed within 7 business days. Other Authorized returns will be at your choice, credited on account or exchanged.